Terms and Conditions
Personal property: Ruthmor Villas is not liable for any personal loss or damage of guest goods.
We have single beds available for hire at $20 p.n for the first two nights or $10 p.n thereafter. Bed hire comes with a fresh set of linen and a towel. Maximum of one extra bed per apartment & maximum apartment occupancy remains at 2 or 4 people. Please call to ask if an extra bed is available for your stay. Extra bedding is available in our houses and will be negotiated at time of booking.
Payment Policy:At time of booking, a deposit of $200 is taken to secure the booking. On arrival the remainder of the amount is payable. For longer term bookings, we negotiate terms of advance payment of fortnightly or monthly instalments. Please call us in advance to make alternative payment arrangements.
Apartment: The apartment cannot be used for any unlawful activities and/or exceed the maximum occupancy. No animals or pets are allowed on the premises and in the apartments. Please feel free to contact us about the keeping of pets at our large residences on the outside of the dwelling only.
Non-smoking: These are non-smoking apartments; however, smoking is permitted in your courtyards, while the unit door is shut. Deodorising fees of $250 apply for any odour carried into the apartment.
Cancellation Policy:If cancelled or modified up to seven days prior to check-in, no fees will be charged and you will receive a full refund of deposit. If cancelled or modified later or in case of no-show, 2 nights will be charged. In case of long term bookings this will be 2 nights charged at normal rates and not heavily discounted rates.
Arrival Instructions: Upon arrival, there is parking located in front of the office. There is a doorbell located at the office/entrance. Check-in from1:00PM, 7 days a week. If you expect to arrive late, just call 07 46364333 when you arrive at our apartments or 0437727755 and our staff will check you in. Please note that there is only 1 free parking space per apartment. Early check-in is available by arrangement in advance. Late check- out is only available by checking with us in advance.
Liability: For private clients and company representatives, theperson who checks in, is responsible for any damages or extra cleaning charges. Credit cards will be charged for any damages to property.
Ruthmor Villas reserves the right to terminate any booking, if regulations are not being adhered to.